Privacy Policy

1. Introduction

Maint-Kleen Pte Ltd (UEN 200210284W) ("Maint-Kleen", "we", "us" or "our") respects your privacy and is committed to protecting the personal data you provide to us. This Privacy Policy explains how we collect, use, disclose, retain and protect personal data in accordance with the Personal Data Protection Act 2012 of Singapore (the "PDPA").

It applies to our website, contact forms, quotation requests, job applications, email, phone calls and other communication channels, and should be read together with ourTerms of Use.

If you are under 18 years old, please do not send us personal data about yourself without the consent of a parent or guardian.

2. Personal Data We May Collect

Depending on how you interact with us, we may collect personal data such as:

• Name, company name, job title and contact details.
• Email address, phone number and messaging contact details.
• Property address, site location and service requirements.
• Quotation, enquiry, feedback or service request details.
• Documents and information submitted for job applications, including resumes.
• Photographs and records taken at client premises for quotation, service or quality purposes (see Section 9).
• Technical information recorded in standard server logs, such as IP address, browser type and pages requested.
• Any other information you choose to provide to us.

Please do not send us sensitive personal data — such as identification numbers, financial account details or medical information — through our website forms or messaging channels unless we have specifically asked you for it.

3. How We Collect Personal Data

We may collect personal data when you:

• Submit a contact form, quotation request or job application.
• Contact us by email, phone or social media.
• Engage our cleaning services or request service support.
• Visit or interact with our website.
• Provide information to our employees, representatives or service teams.

4. Purposes for Collection, Use and Disclosure

We may collect, use and disclose personal data for purposes including:

• Responding to enquiries, feedback and service requests.
• Preparing quotations, arranging site visits and proposing cleaning solutions.
• Providing, managing and improving our cleaning services.
• Managing customer, supplier, contractor and business relationships.
• Processing job applications and assessing candidates for suitable roles.
• Communicating with you about appointments, service matters, updates and follow-ups.
• Improving our website, user experience, operations and service quality.
• Meeting legal, regulatory, accounting, audit, safety and business requirements.
• Protecting our rights, property, systems, personnel, customers and users.

5. Disclosure of Personal Data

We may disclose personal data where reasonably necessary to employees, service teams, contractors, consultants, IT and hosting providers, professional advisers, insurers, payment or administrative service providers, regulators, public agencies or other parties where required or permitted by law.

Where we engage a third party to process personal data on our behalf, we require it to protect that data to a standard comparable to the protection required under the PDPA, and to use it only for the purposes we have specified.

6. Third-Party Service Providers

We use the following third-party services to operate this website. Each processes certain personal data on our behalf, as described below:

• Vercel — hosts this website and delivers its pages. Standard server logs, including IP address, browser type and pages requested, are processed to serve the site and keep it secure. Vercel is operated by Vercel Inc.
• SendGrid — delivers the enquiry and quotation forms submitted on this website to our inbox by email, and sends you an email confirming that we have received your enquiry. The name, email address, company name, selected service and message you submit are transmitted to SendGrid for this purpose. Your name and email address are also kept in our SendGrid contact list as a record of the enquiries we have received. SendGrid is operated by Twilio Inc.
• Google Maps — displays the embedded map of our office on our Contact page. When that page loads, Google receives your IP address and may set cookies in your browser. This is the only feature on our website that sets third-party cookies.

7. Job Applicants

If you apply for a role with Maint-Kleen, we may use your personal data to assess your application, contact you, arrange interviews, verify information, keep recruitment records and consider you for current or future suitable positions.

If you include information about referees or other individuals in your application, you confirm that you have obtained their consent for us to collect, use and disclose that information for recruitment purposes.

8. Marketing Communications

Where permitted by law or with your consent, we may contact you about our services, updates or related business matters by email, phone, SMS or messaging channels. You may opt out or withdraw consent at any time by contacting our Data Protection Officer using the details in Section 14.

9. Photographs Taken at Client Premises

In the course of quotations, service delivery and quality assurance, we may take photographs or video of the areas we are asked to clean. These records are used to scope work, brief our teams, resolve service issues and maintain internal quality records.

We use such images in our portfolio, proposals, marketing materials or social media only with the prior consent of the client or property owner concerned. We take reasonable steps to avoid capturing identifiable individuals or confidential information, and we will remove any image from our public materials on request.

10. Cookies and Website Analytics

We do not run analytics, advertising or tracking scripts on this website, and we do not set cookies of our own to profile you or follow you across other websites.

Our Contact page includes an embedded Google Map showing our office location. When you open that page, Google receives your IP address and may set its own cookies in your browser, in accordance withGoogle's Privacy Policy. This is the only feature on our website that sets third-party cookies, and you can block it through your browser settings without affecting the rest of the site.

Our hosting provider records standard server logs — such as IP address, browser type and the pages requested — which are used to deliver the website and keep it secure, as described in Section 6.

If we introduce website analytics in future, we will update this Privacy Policy to name the provider and explain what is collected before doing so.

11. Protection of Personal Data

We take reasonable security measures to protect personal data in our possession or control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. These include restricting access to personal data to staff who need it, and requiring confidentiality from our employees and service providers.

However, no method of transmission over the internet is completely secure. By submitting information to us online, you acknowledge this risk.

In the event of a data breach that is likely to result in significant harm to affected individuals, or that is of a significant scale, we will notify the Personal Data Protection Commission and affected individuals as required under the PDPA.

12. Retention of Personal Data

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable laws and regulations.

The appropriate retention period may vary depending on the nature of the personal data, the purpose for which it was collected, and our legal, contractual, operational and business requirements.

When personal data is no longer required for these purposes, we will take reasonable steps to securely delete, destroy or anonymise it in accordance with our internal practices and applicable legal requirements.

13. Data Storage and Overseas Transfers

Personal data we collect may be stored and processed on servers located in Singapore or in other countries, including by the service providers listed in Section 6, some of whom operate infrastructure outside Singapore.

Where we transfer personal data outside Singapore, we take reasonable steps to ensure that the recipient is bound by legally enforceable obligations to provide a standard of protection comparable to that required under the PDPA.

14. Your Choices and Rights Under the PDPA

Subject to the PDPA and any applicable exceptions, you may:

• Request access to personal data that we hold about you and information about how it has been used or disclosed.
• Request correction of inaccurate or incomplete personal data.
• Withdraw consent for the collection, use or disclosure of your personal data, where applicable.
• Request that we delete personal data that we are no longer required to retain, subject to applicable legal and business requirements.
• Contact us regarding the use of your personal data for direct marketing or other purposes described in this Policy.

We may need to verify your identity before acting on a request, and we may charge a reasonable fee for an access request as permitted under the PDPA. We aim to respond to requests within 30 days; where this is not possible, we will tell you when to expect a response.

If you withdraw consent, we will tell you the likely consequences — for example, we may no longer be able to respond to your enquiry, provide services or process your job application. We may still retain certain information where we are legally required or permitted to do so.

To exercise any of these rights, or to raise a complaint about how we handle personal data, please contact:

15. Third-Party Links

Our website may contain links to third-party websites, platforms or services. We are not responsible for their privacy practices, content or policies. We encourage you to review their privacy policies before submitting personal data to them.

16. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or website functionality. The latest version will be posted on this website and will take effect from the date shown above.

17. Governing Law

This Privacy Policy is governed by the laws of Singapore, and you agree to submit to the exclusive jurisdiction of the courts of Singapore.